What if the previous owner no longer responds?

Google has a process to request ownership when the current owner is unreachable. We help review the case and guide you through the request when applicable.

Can I take over a profile created by an agency?

Often yes, through an ownership transfer or unresponsive-owner request. The right path depends on the profile and account setup, which we help review.

How long does an ownership change take?

Timelines vary based on Google's review process and the complexity of the case. Some transfers resolve quickly while others require additional verification.

Do you keep our account credentials?

No. We guide you through the process using your own account. You stay in control of all logins and account information.

Will I need to verify the profile again after ownership changes?

Sometimes, yes. Google may require additional verification after an ownership change. Our Verification Support service can guide you through the process if needed.

What happens to existing reviews when ownership changes?

Reviews are tied to the profile, not the owner, so they generally remain in place when ownership changes. If reviews appear missing afterward, our Review Support service can help.

Suspension Recovery New Profile Setup Verification Support Review Support

More Services

New Profile Setup Profile Review & Action Plan Google Business Profile Ownership & Access Support Duplicate Profile & Merging Support Google Local Services Ads (LSA) Support General Google Business Profile Support Local SEO

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Google Business Profile Services

Can't Access Your Google Business Profile?

Lost access to your Google Business Profile? Whether a previous employee, agency, or business owner still controls your profile, or you have simply lost access to the account — we review the case, help organize the necessary documentation, and guide you through Google's ownership and access recovery process.

Request Ownership Help Not Sure? Let's Talk First

Common Ownership & Access Issues

Which Ownership Or Access Issue Are You Experiencing?

Identify what's going on with your profile below. We'll review the details and explain available options based on the information you share.

Lost Access To Your Profile

You no longer have access to the email account that manages the profile.

Ownership Transfer Requests

A previous employee, agency, contractor, or business owner still controls the profile.

Manager & User Access Problems

Need to add or remove users, managers, or owners from your Business Profile.

Verification Ownership Conflicts

Google may require additional steps before ownership changes can occur.

Suspended Ownership Requests

Ownership changes involving suspended profiles can be more complex and may require additional review.

Request Ownership Help

Our Process

How Our Google Business Profile Ownership & Access Support Works

Understand Your Case

We review the profile, who currently controls it, and what access concerns you're experiencing.

Identify Available Options

We assess whether an ownership transfer request, manager change, or alternate Google support path is appropriate.

Documentation Guidance

We help you organize verification details, ownership evidence, and contact information Google may request.

Request Preparation & Communication

We help prepare ownership requests, provide guidance regarding communication with Google, and stay in regular follow-up throughout the process.

Follow-Up Recommendations

Once a decision is made, we explain the outcome and recommended next steps for your profile.

What's Included

Ownership and access review
Documentation review
Assistance navigating Google's ownership and access process
Ownership request preparation and guidance
Guidance regarding communication with Google
Ongoing guidance throughout the ownership or access process
Regular follow-up and communication throughout the process
Profile ownership and access best-practice recommendations

Pricing

Google Business Profile Ownership & Access Support

Consultation

Google Business Profile Ownership & Access Support

Request Consultation

Ownership and access cases vary widely. We start with a consultation to understand the case before recommending next steps.

Request Ownership Help

FAQ

Frequently Asked Questions

No. Google independently controls ownership decisions and verification. We help review the case, organize supporting information, and guide the request, but final decisions are made by Google.

What We Review

Ownership and access review
Documentation review
Assistance navigating Google's ownership and access process
Ownership request preparation and guidance
Guidance regarding communication with Google
Ongoing guidance throughout the ownership or access process
Regular follow-up and communication throughout the process
Profile ownership and access best-practice recommendations

Explore More

Related Google Business Profile Services

Ownership and access work often connects to other parts of your Google Business Profile. These related services pair naturally with what we just covered.

Suspension Recovery

Ownership disputes sometimes accompany suspensions. We help with reinstatement once access is resolved.

Learn more about Suspension Recovery

Verification Support

After regaining access, the profile often needs to be re-verified. We guide you through Google's process.

Learn more about Verification Support

Profile Review & Action Plan

Once ownership is restored, our Review & Action Plan surfaces what to clean up or improve next.

Learn more about Profile Review & Action Plan

Google Business Profile Ownership & Access Support

Request Google Business Profile Ownership & Access Support

Tell us what's happening and we'll review what's going on with your profile.

Family & Veteran-OwnedUS, Canada & UK Based SpecialistsFast, Personal Response

Request Support Not Sure? Let's Talk First

Google independently controls ownership transfers, verification decisions, profile visibility, account permissions, review moderation, profile merges, duplicate profile handling, and platform functionality. Results, timelines, and outcomes may vary based on Google's policies and review processes.

Service Areas

Ownership & Access Support for Businesses Across the US, Canada, and the UK

We work remotely with businesses across the US, Canada, and the UK. Explore dedicated support pages for these local markets: